Important Information
This document describes what we believe is best practice around deploying and maintaining a mobile field solution. We strongly recommend that you read this document and embed these processes within your own business.
Due to the complexity of WorkMobile, its vast number of uses across many types of business and the huge range of mobile devices that we support, it is unfortunately not possible for us to test each and every use case. In order to minimise any potential disruption to your business when we release upgrades and patches, we strongly advise that you adopt a policy of internally testing each of your WorkMobile solutions prior to allowing your mobile workforce to upgrade their own WorkMobile App.
In order to do this you should adopt the following procedure:
Important
Before upgrading, your users should ensure that they have synchronised their device to ensure that any data still residing in the outbox or drafts folder does not get removed
You should also adopt a similar approach regarding major OS upgrades. We strongly recommend that you adopt a policy of ensuring that your mobile users do not upgrade their operating systems immediately when their device informs them that their is an upgrade available.
Again we recommend that you use a dedicated test device with which you should apply the upgrade first. Only once you’re happy that WorkMobile is continuing to behave as expected should you then inform you mobile users that it is safe to upgrade their own devices.